Returns are always at the expense of the end customer. Any costs incurred by Cocchetti for the return of the item will be deducted from the refund.

Return Policy — within 14 days After receiving an item, you have 14 days to request a return in accordance with Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 21/2014. To be eligible, the item must be returned in the same condition that you received it, unworn or unused, with all tags, and in its original packaging. To initiate a return, please contact us at customercare@cocchettiempoli.com. Returns must be shipped to the following address: Piazza Oreste Ristori 10, 50053 Empoli (FI). If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For any questions, please contact us at customercare@cocchettiempoli.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@cocchettiempoli.com.